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I fondly call my wife lately Commodity Investor, as she loves to scout out best deals on eBay. In fact, I would easily bet that we are in their top 10% of customers list, and let’s just leave it at that. So why is it that they allow themselves to continuously upset us?

Granted, some of the occurrences are not their fault – try as they might, bad sellers are still abound there. I understand that it is really hard to figure out who is lying, the buyer with years of track records of purchases, or seller who joined few weeks ago and got no solid feedbacks yet.

But this post is not about that, it is instead all about things that are Completely within eBay Inc’s control, or at least they ought to be. Here are just two of more Fun bugs for this week, that are live on their Production site:

• My eBay – Whoever asked them to do Ajax on the items list, the developers must have looked back and said Huh, is that like “Food” item? They are completely clueless how to implement it properly, paging is just awful, printing completely broken, going to see item and coming back is broken.
• eBay Search – This is funny, because clearly this is a different team and implemented “list” technology completely differently. They have complete reverse of the above bug – if you do navigate to second page, but then switch category, your new category list starts with Second page!!!

Seriously, we aren’t even trying to discuss how far the website look & feel is from anything resembling modern web. Instead, we are talking basic functionality here, leading to people being unable to view properly the Items people paying Money to display and sell. The sad part? I am sure they employ a small army of developers and testers.

In fact, I am here to say that the bigger the team gets – the harder it is to maintain consistency or quality. So what can we learn here? Here are some constructive tips for our brethren at eBay IT :

• Hire a Small group of HIGH Quality developers (yea, expensive ones) to develop and design core Infrastructure for the site, Including UI Components and their “glue platform”.
• Once that core platform is ready, unleash the rest of your developers to customize, reuse, enhance and repurpose it across all eBay Inc properties. Yes, that does mean that My eBay and eBay Stores and other eBay Lists will share the same components – that’s a Good Thing!
• Create a LOT of automated tests, including ones that Render page and look at it to reflect that it functions as expected. There are plenty of frameworks for this. Still, after these automated tests, there is No Substitute for High Quality live testers, the ones who notice things with usability also, beyond plain “ugly” bugs (like my wife, who finds these things weekly).

Okay, end of annual eBay Rant – you can return to your regularly scheduled mediocrity. Oh yea, and feel free to shop on Amazon more, their site is still behind times, but still light-years ahead of eBay, and they also offer slightly used items on their marketplace

  We have been eBay patrons for many many years, probably almost since it’s inception. But lately, it seems to become more and more of a wild west and less and less of organized trusted marketplace.

Check out this latest example of an auction. Could this be an antique sold by resident of last century? Must be, and he’s probably a ghost by now! That or there was some other reason that eBay blocked him from selling and supposedly removed him/her (see screen shot below for evidence).

But, even though the user is not registered since July 2006, his/hers auctions are doing just fine. There are several of them ending daily, some even with Actual Winning Bids!

I wonder what the poor folk who pay the person can expect for their money. There isn’t even a way to leave negative feedback, once the user isn’t registered. But it gets better! We have decided to alert the “excellent” eBay customer care to this alarming situation, and got a reply back, several days later:

First of all, I would like to thank you for reporting such an important information to us. Valued members like you are indeed an asset to our community.

… please report the listing violation using our online form.

The best part is, that the form they are referring us to has no such reason in valid complaint drop-down as ‘unregistered user selling’, or even ‘other’. And, presuming for a second that our complain ended up in the ‘wrong’ department, they can’t forward emails/complaints inside eBay customer care?! They have to ask us to resubmit?!

Just to make sure I bore you to death with this post, there are more horror stories from other users and one that we ourselves recently ran into. And trying to resolve it with proper eBay channels is impossible, it seems that they don’t have the time to read even few sentences of your complain to understand the situation. Instead, they are shooting standard email responses completely unrelated to the question/concern.

Well, rant over. I think eBay is still fine for those cheap unimportant purchases, but if you are planning to make a major purchase, beware!!!

Us? We are giving up at this point. Maybe the good folks at Consumerist can pick it up and get to the bottom of this.

Seriously, with all the Millions and Billions eBay and PayPal making on these auctions, they can’t find good programmers? Or decent customer service?